When it comes to logistics management in the durable goods industry, Golden Technologies has deployed an inventory postponement strategy in its warehousing network that provides outstanding customer service and exacting quality.
Golden Technologies meets and exceeds its 48 hour shipping deadlines with an inventory postponement strategy in its warehousing network
Golden Technologies is the world’s leading manufacturer of high-quality seat lift chairs, power wheelchairs, scooters, and luxury adjustable beds.
This family-owned and operated company distributes and sells its products throughout the globe, from the US and Canada to Australia, Europe, and Japan. In fact, Golden Technologies’ reliable mobility and ergonomic products have helped change the lives of millions of elderly and disabled consumers who rely on them every day.
Since 1985, the two keys to Golden Technologies’ success have been a commitment to product quality and superior dealer service.
Express Shipment Program Requires Different Expertise
In an effort to increase its sales and improve service to its retailer customers with an inventory postponement strategy, Golden Technologies introduced an express shipment program to its warehouse. Paramount to the program’s success is the fulfillment of over a dozen models in thirteen different fabric selections, shipped within 48 hours or less.
Knowing there was a significant challenge that lied ahead in executing the express shipment program, Golden Technologies sought out a logistics management partner to help. They were looking for a partner who could streamline inventory and build the right model to speed the fulfillment of orders – all the while, helping boost the company’s bottom line.
They turned to LeSaint Logistics, a nationally recognized Top 100 Third-Party Logistics Provider (3PL) to provide them with the know-how and flexibility they needed.
“Bringing LeSaint on as a warehousing operations partner was one of the best decisions we’ve ever made. Their ability to organize inventory and smooth out our warehousing process has meant better customer service, more efficient delivery, and a happier dealer network,” says John Eremo, Traffic Manager at Golden Technologies.
Success Through Effective Collaboration
“We were very impressed with Golden’s commitment to serving their customers. With a more efficient warehousing and inventory model, we knew we could have a big impact on helping Golden Technologies continue the delivery of great customer service” shares Jeff Pennington, President at LeSaint Logistics.
LeSaint puts its know-how to work for Golden Technologies by implementing WareTech™, a proprietary software solution that manages inbound and outbound shipments, fulfillment operations, and inventory control. It also includes the WareTech™ Portal for web-based orders, inventory status, email alerts and custom real-time reporting.
“At LeSaint, we understand the importance of technology in helping our clients gain an edge in today’s retail battlefield and so did the experienced executives at Golden Technologies. That’s what made our collaboration work so effectively” comments Dino Moler, executive vice president of Client Solutions at LeSaint.
Performance That Counts
Working together with LeSaint’s experts, Golden Technologies has achieved well-managed inventory cycles to maximize the speed of product delivery. Golden Technologies can now meet and exceed its dealer customers’ delivery expectations by organizing inventory and ensuring efficient shipping from multiple locations.
“Whether it’s a phone call to field questions, or asking them in a moment’s notice to tour a facility, LeSaint is always responsive to our needs” continues Eremo. “Their facilities are spotless, well organized and top notch all the way.”
With its dedication to quality and service, now enabled by a stronger warehouse and inventory model, it’s no surprise that Golden Technologies is the world’s leading manufacturer of seat lift chairs and an emerging leader in the manufacture of scooters, power chairs, and adjustable beds.
