NorthCape: Manufacturing and Distribution Case Study
Ready to integrate manufacturing and distribution? Learn how Northcape did it.
To fulfill its mission, NorthCape needed to have consistent, outstanding customer service and best-in-class manufacturing and logistics operations that keep lead times to a minimum for customers. Unlike traditional client relationships with logistics providers, LeSaint Logistics manages aspects of manufacturing – such as sewing and assembly – beyond just inventory and distribution. LeSaint also helps NorthCape efficiently manage rapid changes in customer needs and immediately respond to customer inquiries onsite with NorthCape’s customer service team.
- CLIENT NorthCape
- INDUSTRYDurable Goods
- CHALLENGECustomer service and operational excellence had become increasingly critical to achieve the company's aggressive double-digit growth goals.
- SOLUTIONIntegrating manufacturing and distribution to process orders faster and keep customers happy.
- RESULTS50% Reduction in Backlog of Past-due Orders;
15% Productivity Improvement in Outdoor Cushion Manufacturing,
Eliminated Overhead by Consolidating Two Small Warehouses
- CATEGORY Case Study
- TAGS Fulfillment , Inventory Management , Network Design & Optimization , Retail-ready Configuration , Warehousing