NorthCape: Manufacturing and Distribution Case Study

Ready to integrate manufacturing and distribution? Learn how Northcape did it.

To fulfill its mission, NorthCape needed to have consistent, outstanding customer service and best-in-class manufacturing and logistics operations that keep lead times to a minimum for customers. Unlike traditional client relationships with logistics providers, LeSaint Logistics manages aspects of manufacturing – such as sewing and assembly – beyond just inventory and distribution. LeSaint also helps NorthCape efficiently manage rapid changes in customer needs and immediately respond to customer inquiries onsite with NorthCape’s customer service team.

  • CLIENT NorthCape
  • INDUSTRYDurable Goods
  • CHALLENGECustomer service and operational excellence had become increasingly critical to achieve the company's aggressive double-digit growth goals.
  • SOLUTIONIntegrating manufacturing and distribution to process orders faster and keep customers happy.
  • RESULTS50% Reduction in Backlog of Past-due Orders;
    15% Productivity Improvement in Outdoor Cushion Manufacturing,
    Eliminated Overhead by Consolidating Two Small Warehouses
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