E-commerce, online purchases and direct-to-consumer channels have expanded rapidly with the advent of online shopping. Amidst the rush to execute logistics networks in this new omni-channel e-commerce landscape, many CPG manufacturers have, in fact, not planned for the efficient flow of returned goods coming back from consumers. It is with this in mind that LeSaint has designed smart processes to integrate both forward and reverse logistics to meet each of our client’s specific needs.
Returns and Refurbishment
Successful returns and refurbishment happens through LeSaint’s comprehensive, integrated process
Receive Returned Goods:
Returned goods are received in the warehouse or DC, often via inbound small parcel
Product is assessed for RMA Receipt, condition, reason code(s), and cost-benefit of repair vs. disposal
The final disposition - repair, refurbish, reshelve, secondary stock, disposal, recycling, etc. - is identified
The refurbished or replacement product is fulfilled to the end-consumer, or monetary refund given