returns and refurbishment

Returns and Refurbishment


Returns and refurbishment includes managing the reverse flow of shipments or orders back into the warehouse for assessment and disposition, such as recycling, refurbishment and/or destruction.

Online Shopping

E-commerce, online purchases and direct-to-consumer channels have expanded rapidly with the advent of online shopping. Amidst the rush to execute logistics networks in this new omni-channel e-commerce landscape, many CPG manufacturers have, in fact, not planned for the efficient flow of returned goods coming back from consumers. It is with this in mind that LeSaint has designed smart processes to integrate both forward and reverse logistics to meet each of our client’s specific needs.

Returns and Refurbishment

Successful returns and refurbishment happens through LeSaint’s comprehensive, integrated process

Receive Returned Goods:

Returned goods are received in the warehouse or DC, often via inbound small parcel

Condition Assessment:

Product is assessed for RMA Receipt, condition, reason code(s), and cost-benefit of repair vs. disposal

Final Disposition:

The final disposition - repair, refurbish, reshelve, secondary stock, disposal, recycling, etc. - is identified

Product Replaced/Refunded:

The refurbished or replacement product is fulfilled to the end-consumer, or monetary refund given


Blueair and LeSaint integrate forward logistics with returns management and product refurbishment

Brian SmithDirector of Operations at LeSaint
“We deep clean Blueair’s air purification units in 48 hours or less, and then rapidly get them back to their owner. We recognize that many of Blueair’s customers need the cleaned unit to help with severe allergies or asthma.”

Learn more about how LeSaint and Blueair have teamed up to refurbish, deep clean, and repair returned products.

Webinar: Supply Chain & Transportation Play Crucial Role in Smart Home Success

The Smart Home technology category is set to surpass $19 billion in the US this year, according to Statista, which expects market volume to exceed $34 billion by 2022. The excitement around this technology has more manufacturers of traditional home products looking for ways to incorporate smart home features into their offerings.

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